JCExpress Global respects your privacy and understands the importance of the information you entrust to us. This Privacy Policy describes our practices concerning the information collected by us through the use of our:

i. Web Site

ii. Online Web & Mobile Applications in which you can access our services.

This Policy is a legally binding agreement between you (“you" or “user") and JCExpress Global. By accessing, downloading, installing and using our services or providing information to us in other formats, you agree and accept the terms of this Privacy Policy as amended from time to time and consent to the collection and use of information in the manner set out in this Policy. We encourage you to review this Privacy Policy carefully and to periodically refer to it so that you understand it and any subsequent changes.

In this document we describe what information we collect when you use our Services, how we protect that information, how long we retain it, with whom do we share it and what your privacy options are.

We will continue to evaluate this Privacy Policy against new technologies, business practices and our users’ needs. As a result we may make changes to the Privacy Policy accordingly. Please check this page periodically for updates. If we make any material changes to this Policy document, we will post the updated version here along with its update date. Notifications on any changes will be done by means of a notice on our Website. Your continued use of the Services after our posting of changes to this Privacy Policy means that you agree to be bound by such changes.



1. Our Commitment to Privacy

JCExpress Global values your privacy. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and at every point where personally identifiable information may be requested.

2. Acceptance Privacy Policy Terms

Please note that our Privacy Policy applies to the following website only, “". Your usage of this Web Site constitutes acceptance of this privacy policy and any modifications made to it.

3. Application of Privacy Policy

This Policy applies only to the information collected by JCExpress Global from the users of our Website ( ). It does not apply to information collected by us in any other way, including offline.

4. Links

Our Web Site contains links to other web sites operated by third parties. We are not responsible for the privacy practices or policies of such third party web sites and this Policy does not apply to those web sites.

5. The Information We Collect

a) Non-Personal Information

What is Collected and How it is Used?

Our Web Site is set up to track certain information about the visits to our Web Site and collect non personal identifiable information e.g. we can tell which Internet Service Provider is used or compile statistics that show the numbers and frequency of visitors. The technical information we do collect is used only for internal purposes by our technical support staff. These aggregated statistics are used internally to improve our Web Site, for product development and marketing purposes generally. Those aggregated statistics may also be provided to advertisers and other third parties, but again, the statistics contain no personal information and cannot be used to gather such information.

b) Personal Information Collected

In a few areas on our Web Site, we ask you to provide information that will enable us to verify whether you are entitled to access and use certain information, materials and services available on the Web Site. This enables us to enhance your site visit, assist you with customer service or technical support issues, follow up with you after your visit, or support your customer relationship with us. Providing such information is at times optional, however, failure to provide it may mean that you cannot access and use certain information, materials or services. For example, we request information from you when you:

i. Log-on to certain areas of our Web Site, such as Tracking and Order system. Here you may be prompted to provide us with your user name and password as a condition to gaining access to certain information, materials or services.

ii. Subscribe to the product information newsletter, ask to be added to our mailing lists to receive information about our products or services, register for a seminar or notify us of a change of address.

iii. Place an order

iv. Participate in a promotional offer

v. Provide feedback in an online survey

In each of the instances above, we typically ask for your name, e-mail address, phone number, address, Business Practice Information, Product Preference Information, as well as other similar personal information that is needed to register or subscribe you to services or offers available. On occasion, we may ask for additional information to enable us to provide you with access and use of certain information, materials and services. In the case of product information newsletters or direct or electronic mailing lists, you will be able to "unsubscribe" to these mailings at any time.

6. How We Use Personal Information

We use the information collected from you for a variety of purposes. These are:

i. To verify your eligibility for our Services;

ii. Respond to your queries with the best possible answers and search results;

iii. Understand our users and provide a better Service;

iv. To operate and update the Service and provide you with existing and new functionality and features;

v. To provide you personalized content including through the delivery of targeted interest-based advertisements from us or our partners;

vi. Improve our Services such as by personalizing content to your interests and process and complete your transactions;

vii. Administer our Services, diagnose technical problems and otherwise manage our business;

viii. To provide you with information that you have requested or that may be of interest to you in accordance with your preferences.

JCExpress Global uses your personal information only for the outlined purposes. The personal information you provide to us when using our Web Site, such as your name, postal address, e-mail or telephone number will be kept confidential and used to support your customer relationship with Jemi Group. This information can also be used to notify you of special offers, updates, new products and services from Jemi or offers from third parties that we think may be of interest to you.

7. How do we share the information we collect? We will NOT share the Personally Identifiable Information collected about you with any third party for their own marketing purposes without your consent. We will share your information in the following ways:

i. Our suppliers, subcontractors and business partners (“Service Providers"): We may share your data with our Services Providers who process your information to provide services to us or on our behalf. We have contracts with our Service Providers that prohibit them from sharing the information about you that they collect or that we provide to them with anyone else or using it for other purposes. Agents or contractors of Jemi Group who are given access to your personal information will be required to keep the information confidential and only use it to carry out the services they are performing for Jemi Group however we may enhance or merge your personal information collected on our Web Site with data from third parties for purposes of marketing products or services to you.

ii. Fraud prevention: We may disclose the personal information we collect about our users when we believe disclosure is necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others.

iii. Law enforcement purposes: If requested or required by government authorities such as law enforcement authorities, courts and regulators or otherwise to comply with the law, we may disclose any information we have about our users. We also may disclose information collected about you in order to exercise or protect legal rights or defend against legal claims.

iv. Corporate Divestiture or Dissolution: Circumstances may also arise where we are required to disclose your personal information to third parties for purposes other than supporting your customer relationship with us like in connection with a corporate divestiture or dissolution where we sell all or a portion of our business or assets, including our associated customer lists containing your personal information.

8. Transfer of Data

Our Service is provided over the Internet and we may store and process information in various locations throughout the globe, including locally on your device as well as using third party servers. If you are a resident of a European Union Member State or another jurisdiction where transfer of your Personally Identifiable Information to another jurisdiction requires your consent, then you hereby provide us with your express consent to such transfer of your data.

9. How do we keep the information we collect secure?

We take the security of your information seriously and use appropriate technical and organizational measures to protect your information against unauthorized or unlawful processing and against accidental loss, destruction or damage. We also limit access to personal information about you to employees who reasonably need access to it to provide products or services to you.

10. How long do we keep the information we collect?

We retain the information we collect about and from you for as long as necessary to fulfill a business purpose or comply with a legal request. We may also choose to anonymize certain aspects of the information you provide to us so that it can no longer be attributed to you if we would like to retain it for longer periods of time. We may, from time to time, change this Privacy Policy. We encourage you to visit and review this Policy frequently to stay informed. We will update the "Last updated date" at the title of this Privacy Policy. Your continued use of the Service after any change takes effect will indicate your acceptance of the amended Privacy Policy. If you do not agree with any of the amended terms, you must avoid any further use of the Service.

11. Opting Out or Unsubscribing

JCExpress Global will send you information about its various products and services or other products or services that we feel may be of interest to you. Only JCExpress Global, agents or contractors working on our behalf under confidentiality agreements will send you these direct or electronic mailings. If you do not wish to receive such mailings, you can request to be removed from either our direct or electronic mailing lists at any time by emailing us at

12. Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put into place appropriate procedures to safeguard and secure the information we collect online through firewalls and encryption technology.

13. Amendments

JCExpress Global reserves the right to amend this Privacy Policy at any time. Changes will be posted on the company Web Site.

14. How to Contact Us

If you would like to contact us for any reason regarding our privacy practices, request a copy of the personal information that JCExpress Global has collected about you, or to have inaccuracies or omissions in the information corrected via the Internet, contact

Contact Us

JC Express Logistics Limited
Express Cargo Centre
JKIA Nairobi, Kenya

+254 737 805 552

P. O. Box 29464 - 00100
Nairobi, Kenya

What We Do

  • Air Freight
  • Warehousing
  • Ocean Freight
  • Road Freight
  • International Courier
  • Express Air Services

Who We Serve

  • Retail & Consumer
  • E-Commerce Platforms
  • Corporate Organizations
  • Mass Markets

Quick Links

  • Get A Quote
  • Track Shipment
  • Global Agents
  • Agent Login
  • Help & FAQs
MON-FRI: 8.30am - 5.30pm
SAT: 8:30am - 2:00pm
SAT-SUN: 2.00pm - 5.30pm (Deliveries)

Express Cargo Centre,
JKIA Nairobi, Kenya

667 Rose Avenue off Kindaruma Road,
Kilimani Nairobi Kenya